If you have a question that is not answered here please let us know.  Email faq@crosscoder.com so we can put it on here to better serve others.

Q1 - Does CrossCoder allow me to create my own "crosswalks" or "links"?
Q2 - Does CrossCoder allow me to search for a certain CPT/ICD codes?
Q3 - Does CrossCoder print any kind of report?
Q4 - Does CrossCoder allow me to put in notes?
Q5 - Does CrossCoder come with free Tech Support?
Q6 - How many different types of links does CrossCoder come with?
Q7 - Does CrossCoder work with ICD to CPT codes and CPT to ICD codes?
Q8 - Does CrossCoder come with an instruction book?
Q9 - Does CrossCoder offer free updates?
Q10 - Does CrossCoder come with a money back guarantee?
Q11 - Where does CrossCoder get its Links?
Q12 - Are CrossCoder links guaranteed or warranted?
Q13 - Can I export from CrossCoder to a datafile?

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Q1. Does CrossCoder allow me to create my own "crosswalks" or "links"?
A1. Yes. you can create your own links to CPT/ICD codes.  These links will be saved for future reference.

Q2. Does CrossCoder allow me to search for certain CPT or ICD codes?
A2. Yes. CrossCoder comes with a search function that allows you to search by code or by description for both CPT and ICD codes.

Q3. Does CrossCoder print reports?
A3. Yes. CrossCoder allows you to print all links for either a CPT or ICD code.

Q4. Does CrossCoder allow me to add coding or billing notes?
A4. Yes. CrossCoder allows you to add notes to the CPT or ICD Look Up code.  These notes will are saved for future reference.

Q5. Does CrossCoder come with free Tech Support?
A5. Yes. CrossCoder comes with 30 days free tech support.

Q6. How may different types of links does CrossCoder have?
A6. CrossCoder has two different types of links.  1. System Links - Links that are based on LCD policies and  2. House Links - Links that are based on a review of large volume of claims data.

Q7. Does CrossCoder work both ways - ICD to CPT and CPT to ICD?
A7. Yes, CrossCoder find ICD Diagnosis codes that are linked to CPT Procedures and CPT Procedures that are linked to ICD Diagnosis Codes.

Q8. Does CrossCoder come with an instruction book?
A8. No,  CrossCoder has been designed for the beginner computer user. With one main screen and excellent help F1 feature you do not need a technical manual. In fact, most users will be master every feature in 10 minutes.

Q9. Does CrossCoder offer updates ?
A9. Yes, updates are free throughout the year. www.crosscoder.com/updates.html

Q10. Does CrossCoder come with a money back guarantee?
A10. Yes, 30-day 100% money back guarantee of satisfaction.

Q11. Where does CrossCoder.Com get its links?
A11. The primary source for links are from CMS 

Q12. Are CrossCoder links guaranteed or warranted?
A12. No, Although we make every effort to verify accuracy, with over 500,000 links we cannot guarantee that our product is error or omission free. In addition, the rules for medical necessity vary among payers including Medicare Part B carriers.  Just because you get paid from one payer with a CPT - ICD combination does not mean another payer considers it acceptable.

Q13. Can I export from CrossCoder to a datafile?
A13. Yes. CrossCoder comes in two versions: Standard and Professional. The difference is exporting. The Professional Version has exporting privileges. File formats include CSV and MS Access. Sample files. The Professional Version requires a license agreement.